2023 Aspen Dental
Doctor ​​​​​​​Onboarding Experience
ALERT

A Comprehensive Onboarding Experience Aimed At Improving:​

  • Patient treatment plan acceptance​
  • Clinical decision making​
  • New doctors’ confidence​
  • New doctors’ engagement and retention​

TAG’s World-Class Learning Brand​

FOUR DISTINCT SCHOOLS UNDER THE PRIMARY UNIVERSITY​
 
Denotes the commitment to and significance of learning within The Aspen Group ​
  • Enables cross-brand/industry leverage and participation; simultaneously improving impact, reach and efficiency​
  • Signifies our holistic approach to developing our talent; attracting talent and unlocking the performance + potential of the entire person

ACTIVATIONS: ​
Transform our “campuses”:  ​
  • 50K sq ft in Chicago​
  • Virtual Classroom Studio​
  • Simulated VR learning environment ​
  • Upgraded online learning platforms​
  • Self-driven experiences​
  • Convert, elevate and introduce programming​
  • Activate world-class faculty for TAG U​
 

Program Objectives
Upon completion of the program, doctors should be able to:​
  • Build rapport and connection with patients to earn their trust​​
  • Lead successful office workflows to deliver an engaging new patient experience​​
  • Develop predictable comprehensive treatment plans that prioritize patients’ long-term health​​
  • Identify and execute denture treatment plans to deliver highest quality outcomes​​
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Learn from
the best​

  • Accelerate your development with on-the-job mentoring​

  • Build expertise with hands-on guidance from our world class faculty​

  • Limitless opportunities to grow and develop​
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Build your network​
  • Learn with – and from – a group of your peers and colleagues​ ​
  • Expand your network through a series of diverse and elevated learning experiences​ ​
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The Chicago experience​
  • Techniques to gain acceptance from patients – based on decades of research​ ​
  • Case presentation practice and skill drills – simulated in a real Aspen office model​ ​
  • Interactive, hands-on dentures, implants and clear aligners training​ ​
  • Learning from experts and peers – in our new state-of-the-art learning facility @ PSC3 in Chicago​ ​ ​

Time Commitment​

Month 1

  • 2 weeks virtual (approx. 90 min. per day)​

  • 1 week on-site in Chicago​

Months 2-5

  • Self-paced learning
    (approx. 2-3 hrs. per month)​

  • 2 virtual sessions
    ​​​​​​​(approx. 2 hrs. per month)​

Month 6

  • 1 week on-site in Chicago​

Tag University
School of Clinical Excellence

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Month 1
Virtual
​​​​​​​Weeks 1 & 2
  • Denture Foundations & Workflows​
  • Treatment Planning​
Virtual Learning + On-the-Job Mentoring
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Month 1
​​​​​​​Week in Chicago
  • Case-based practice developing comprehensive treatment plans​
  • Increase clinical speed & accuracy with critical denture steps & denture workflows 
  • Practice with the Trios scanner​
In-Person, Hands-On Chicago Learning Experience​
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Months 2-5
  • Implants I: Single Implants and their Restoration ​
  • Motto Clear Aligners: Foundations​
  • Implant II: Implant Supported Overdentures​
  • Dentures Intermediate​
Self-Paced + Virtual + On-the-Job Experience with Mentoring​​​​​​​​
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Month 6
  • Case-based practice developing comprehensive treatment plans, with focus on Motto and Implants​
  • Motto Clear Aligners: Practice with case selection and attachments​
  • Implants III: Hands-on practice developing dental implant site​
  • Implants III: Hands-on practice performing clinical & lab protocols to fabricate locator overdentures​
In-Person, Hands-On Chicago Learning Experience

Tag University
School of Leadership Excellence

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Month 1 - Virtual Weeks 1 & 2
  • The Art of Building Relationships
Virtual Learning + On-the-Job Mentoring
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Months 2-5
  • Emotional Intelligence​
  • Communication Skills​
Self-Paced + Virtual + On-the-Job Experience with Mentoring​



Tag University
School of Service & Support Excellence

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Month 1
Virtual Weeks 1 & 2​
  • Aspen Patient Profiles​
  • Hand-offs & Huddles​
Virtual Learning + On-the-Job Mentoring
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Month 1
​​​​​​​Week in Chicago
  • Practice building rapport, connection & trust with patients
In-Person, Hands-On Chicago Learning Experience
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Month 6
  • Practice building rapport, connection & trust with patients
In-Person, Hands-On Chicago Learning Experience

Tag University
School of Business & Operational Excellence

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Month 1
Virtual Weeks 1 & 2​
  • Scheduling: Foundations
Virtual Learning + On-the-Job Mentoring
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Month 1
Week in Chicago
  • Strategies for improving key metrics​
In-Person, Hands-On Chicago Learning Experience
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Months 2-5
  • Operations Overview
  • Metrics: Intermediate​
  • Scheduling: Intermediate
Self-Paced + Virtual + On-the-Job Experience with Mentoring

Month One: Virtual Week 1

Virtual Learning + On-the-Job Mentoring​
Wednesday​​​​​​​

AspenOne Orientation​

  • Aspen overview​

  • Clinical roles & responsibilities
    Facilitators: L&D​
Thursday​​​​​​

New Doctor Journey Kickoff​

  • Aspen patient profiles​

  • New Patient Experience​

  • Building trust​

  • Etiology​

  • Case presentation​

  • Mentoring​
    Facilitators: Clinical/L&D​
Friday​​​​​​​

The Art of Building Relationships​

  • How to build meaningful, effective relationships​
    Facilitators: L&D​

Month One: Virtual Week 2

Virtual Learning + On-the-Job Mentoring​
Monday

Aspen Denture Model & Fundamentals ​

  • Doctor Value Proposition​
  • Patient Value Proposition​
  • Aspen Denture Model​
​​​​​​​Facilitators: Clinical/L&D​
Tueday​​​​​​
Treatment Planning 1 & Denture Workflows ​
  • Etiology​
  • Sequencing treatment plans​
  • Denture workflows
Facilitators: Clinical/L&D​​
Wednesday​​​​​​​
Treatment Planning 2​
  • Best practices​
  • On-the-job observations​
​​​​​​​​​​​​​​Facilitators: Clinical/L&D​
Thursday​
Denture Best Practices​
  • Denture critical steps​
  • Denture workflows for complete, immediate, and partial dentures​
​​​​​​​Facilitators: Clinical/L&D​
Friday
Hand-Offs, Huddles & Scheduling​
  • Successful morning huddles​
  • New patient flows and hand-off best practices​
  • Scheduling strategies​
​​​​​​​Facilitators: Clinical/L&D​

Month One: Week in Chicago

In-Person, Hands-On Chicago Learning Experience​
What is it
A 1-week, highly interactive training workshop, aimed at onboarding doctors new to Aspen and strengthening patient interactions and clinical skills.​

What doctors learn

  • Dynamic patient communication skills based on proven brain science​
  • How to build & present comprehensive treatment plans that increase patient acceptance​
  • Innovative denture & scanning best practices​

Week overview

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Patient Acceptance Skills
Monday - Wednesday

  • Introduction of the Anything People Model​

  • Practice building rapport, connection & trust with patients ​

  • Case-based practice developing comprehensive treatment plans that prioritize high quality, long-term health​​ outcomes​

  • Strategies for improving key metrics​
Facilitators: Clinical/L&D​

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Immersive treatment planning & case presentation practice sessions in our mock operatories, with expert coaching on connecting with patients and gaining acceptance​
​​​​​​​Facilitators: Clinical/L&D​
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Clinical Excellence Skills
Thursday - Friday

  • How to increase clinical speed & accuracy with critical denture steps & denture workflows  ​

  • Denture troubleshooting best practices​

  • Practice identifying & presenting common denture scenarios & pre-prosthetic cases

Facilitators: Clinical​

​​​​____________________________________________________________

​​​​​​​

  • Hands-on practice with the Trios scanner​
  • How to conduct the new patient health scan​
  • Scanning best practices & troubleshooting
Facilitators: Digital Dentistry​ ​

Month Six: Week in Chicago

What is it​
A 6-month follow-up week of highly interactive training, aimed at continuing the onboarding process for doctors new to Aspen.​

What doctors learn

  • Critical best practices around discovering a patient’s Anything​
  • Deeper skills in building & presenting comprehensive treatment plans that increase patient acceptance​
  • Innovative Motto & Implants best practices​

Week Overview

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Patience Acceptance Skills

Monday - Wednesday
  • Intermediate Anything People Model​
  • Deeper practice building connection & trust with patients ​
  • More complex, case-based practice developing comprehensive treatment plans that prioritize high quality, long-term health​​ outcomes​
  • Motto 201​
Facilitators: Clinical/L&D/Motto​
____________________________________________________________
Immersive treatment planning & case presentation practice sessions in our mock operatories, with expert coaching on connecting with patients and gaining acceptance​
Facilitators: Clinical/L&D​
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Implant Skills

Thursday - Friday
  • How to develop an appropriate dental implant site including extractions, bone grafting, membrane utilization & suture techniques ​
  • Diagnosis in 3-dimensions & manipulating CBCT data to plan single tooth/ overdenture implant positioning​
  • Use of armamentarium & components needed for definitive phase of single tooth and overdenture implant therapies​
  • Performing clinical & lab protocols to fabricate locator overdentures​
Facilitators: Implants Team

Tag University
School of Clinical Excellence

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Month 1 - Virtual Weeks 1 & 2
 
  • Denture Foundations & Workflows​
  • Treatment Planning​
Virtual Learning + On-the-Job Mentoring
 
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Month 1 - Week in Chicago
 
  • Case-based practice developing comprehensive treatment plans​
  • Increase clinical speed & accuracy with critical denture steps & denture workflows 
  • Practice with the Trios scanner​
In-Person, Hands-On Chicago Learning Experience​
 
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Months 2-5
 
  • Implants I: Single Implants and their Restoration ​
  • Motto Clear Aligners: Foundations​
  • Implant II: Implant Supported Overdentures​
  • Dentures Intermediate​
Self-Paced + Virtual + On-the-Job Experience with Mentoring​
 
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Month 6
 
  • Case-based practice developing comprehensive treatment plans, with focus on Motto and Implants​
  • Motto Clear Aligners: Practice with case selection and attachments​
  • Implants III: Hands-on practice developing dental implant site​
  • Implants III: Hands-on practice performing clinical & lab protocols to fabricate locator overdentures​
In-Person, Hands-On Chicago Learning Experience
 

Tag University
School of Leadership Excellence

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Month 1 - Virtual Weeks 1 & 2
  • The Art of Building Relationships
Virtual Learning + On-the-Job Mentoring
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Months 2-5
  • Emotional Intelligence​
  • Communication Skills​
Self-Paced + Virtual + On-the-Job Experience with Mentoring​

Tag University
School of Business & Operational Excellence

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Month 1 - Virutal Weeks 1 & 2
  • Scheduling: Foundations
Virtual Learning + On-the-Job Mentoring
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Month 1 - Week in Chicago
  • Strategies for improving key metrics​
In-Person, Hands-On Chicago Learning Experience
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Months 2-5
  • Operations Overview
  • Metrics: Intermediate​
  • Scheduling: Intermediate
Self-Paced + Virtual + On-the-Job Experience with Mentoring

Tag University
School of Service & Support Excellence

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Month 1 - Virtual Weeks 1 & 2​
  • Aspen Patient Profiles​
  • Hand-offs & Huddles​
Virtual Learning + On-the-Job Mentoring
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Month 1 - Week in Chicago
  • Practice building rapport, connection & trust with patients
In-Person, Hands-On Chicago Learning Experience
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Month 6
  • Practice building rapport, connection & trust with patients
In-Person, Hands-On Chicago Learning Experience